KITRAC Engineering Solutions holds the preferred electrical maintenance contract for a hotel group operating four properties along the Mombasa coast, collectively housing over 400 guest rooms, two conference centres, multiple restaurants, and resort-grade pool and spa facilities. The contract was awarded in 2022 after KITRAC conducted an initial electrical condition survey that identified 37 defects across the portfolio requiring urgent remediation.
Under the maintenance programme, KITRAC carries out quarterly scheduled visits covering a full visual inspection and thermal imaging scan of all distribution boards and consumer units, testing of all RCDs, emergency lighting function test, generator load test, and a review of the electrical log book at each property. Any defects raised are categorised by priority and addressed within defined response windows — critical defects within 4 hours, urgent within 24 hours, and planned works within the next quarterly visit.
Since KITRAC took over the maintenance contract, the hotel group has recorded zero electrical-related guest complaints, two instances of fire alarm activations prevented through early thermal-imaging detection of overloaded circuits, and has maintained unbroken compliance with the Kenya Tourism Regulatory Authority electrical safety requirements at all four properties.
Quarterly scheduled visits across all 4 properties — full DB inspection, RCD testing, emergency lighting function test, generator load test, and electrical logbook review at every visit.
Thermal imaging scan of all distribution boards and consumer units at every quarterly visit — two incipient overloaded circuit faults detected and remediated before causing failures or fires.
Reactive call-out service with 4-hour response for critical faults, 24-hour for urgent defects — all call-outs logged, rootcause analysed, and reported back to the hotel facilities manager.
Annual full electrical condition report (EICR) submitted to the Kenya Tourism Regulatory Authority for each property, keeping all hotel licences current without any compliance gaps.
Zero electrical-related guest complaints recorded since contract commencement in 2022 — representing a measurable improvement from the 9 complaints logged in the 12 months prior to KITRAC's appointment.
Images from the hotel chain maintenance programme — thermal imaging scans, DB inspections, generator tests, and emergency lighting checks.
KITRAC Engineering Solutions is a licensed electrical and solar engineering firm delivering quality installations and maintenance services across Mombasa and coastal Kenya.